Privacy Policy

1. Introduction

Sydney Platinum Towing (ABN: 63 630 671 724) ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

By using our services or website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a towing service
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or communications
• Provide feedback or reviews

Personal information may include:

• Name
• Phone number
• Email address
• Vehicle information (make, model, registration)
• Pickup and drop-off locations
• Payment information (processed securely by third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Location data (with your consent)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our towing services
• Process and complete transactions
• Send you service confirmations, updates, and administrative information
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Website hosting providers
• Analytics providers (e.g., Google Analytics)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Under Australian privacy law (Privacy Act 1988), you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Object: Object to processing of your personal information
• Withdraw Consent: Withdraw your consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or legal requirements).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Complaints

If you have a complaint about how we have handled your personal information, please contact us first using the details above. We will investigate and respond to your complaint.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.