Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of services provided by Sydney Platinum Towing (ABN: 63 630 671 724) ("we", "our", or "us"). By using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

2. Services Provided

Sydney Platinum Towing provides professional towing and roadside assistance services including, but not limited to:

• Flatbed and tilt-tray vehicle transport
• Breakdown recovery services
• Long-distance vehicle transport
• Commercial and heavy vehicle towing
• Roadside assistance (battery jump start, lockout service, tire changes, fuel delivery)

Note: We specialise in breakdown recovery and do NOT provide accident towing services.

3. Service Requests and Booking

3.1 Service Requests

Service requests can be made by phone (0484 869 869) or through our website contact form. All service requests are subject to availability.

3.2 Information Accuracy

You agree to provide accurate and complete information when requesting services, including:

• Vehicle details (make, model, condition)
• Pickup and drop-off locations
• Contact information
• Any special requirements or vehicle modifications

3.3 Service Availability

While we strive to provide 24/7 service, availability may be affected by weather conditions, traffic, vehicle availability, or other circumstances beyond our control.

4. Pricing and Payment

4.1 Pricing

Pricing for our services varies based on:

• Distance traveled
• Type of vehicle
• Type of service required
• Time of day and urgency
• Special circumstances or requirements

Quotes provided are estimates based on the information you provide. Final pricing will be confirmed before service commences.

4.2 Payment Terms

Payment is due upon completion of service unless alternative arrangements have been made in writing. We accept:

• Cash
• Credit/Debit cards
• Electronic bank transfer

4.3 Additional Charges

Additional charges may apply for services such as after-hours assistance, waiting time, or circumstances not disclosed at the time of booking.

5. Cancellations and Refunds

5.1 Customer Cancellations

You may cancel a service request at any time. However, if our operator is already en route or has arrived at the pickup location, a cancellation fee may apply to cover costs incurred.

5.2 Our Right to Refuse Service

We reserve the right to refuse or cancel service if:

• Inaccurate information was provided
• The vehicle condition poses safety risks
• The customer behaves abusively or aggressively
• Weather or road conditions make service unsafe
• The requested service is outside our capabilities

6. Liability and Insurance

6.1 Insurance Coverage

Sydney Platinum Towing maintains appropriate insurance coverage for towing operations. However, our liability is limited to the scope of our insurance policy.

6.2 Pre-Existing Damage

We conduct visual inspections and may photograph vehicles before towing. You are responsible for disclosing any pre-existing damage or modifications to your vehicle.

6.3 Limitation of Liability

We are not liable for:

• Pre-existing damage not disclosed to us
• Damage resulting from undisclosed vehicle modifications
• Items left inside the vehicle (we recommend removing all valuables)
• Delays due to traffic, weather, or circumstances beyond our control
• Consequential or indirect damages

6.4 Maximum Liability

Our maximum liability for any claim is limited to the amount paid for the specific service that gave rise to the claim, or the coverage limit of our insurance policy, whichever is lower.

7. Customer Responsibilities

You are responsible for:

• Providing accurate vehicle and location information
• Ensuring you have the legal right to authorize the tow
• Removing all valuables from the vehicle
• Disclosing any vehicle modifications or special conditions
• Being available or designating an authorized representative
• Providing access to the vehicle (keys, if needed)
• Ensuring the drop-off location is accessible

8. Vehicle Security

While we take reasonable precautions to secure your vehicle during transport, we are not responsible for:

• Personal items left in the vehicle
• Unlocked doors or windows
• Keys left in the vehicle

We strongly recommend removing all valuables and securing your vehicle before towing.

9. Disputes and Complaints

If you have a complaint about our services, please contact us immediately at 0484 869 869 or admin@sydneyheavytowing.com.au.

We will investigate all complaints and work to resolve them promptly and fairly.

If we cannot resolve your complaint, you may seek resolution through the relevant consumer protection authorities in New South Wales.

10. Indemnification

You agree to indemnify and hold harmless Sydney Platinum Towing from any claims, damages, or expenses arising from your breach of these Terms or your misrepresentation of facts related to the service request.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Contact Information

For questions about these Terms of Service, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.